The Case for Reducing Your Reliance on Fax


Despite the significant technological strides made in the medical technology software space over the past decade, many long-term/post-acute facilities still rely on fax to function. It’s often viewed as the easier alternative to adopting new systems that may come with a learning curve but also allow for the seamless, paperless uploading and sharing of patient records.

The Costs of Ignoring Innovation


One sheet of fax paper costs an average of $0.02. That price point might seem inconsequential for your practice, but when you account for the hundreds (if not thousands) of faxes you send and receive each month, most of which are at least 2-3 pages long, it really adds up. It also results in a substantial amount of avoidable paper waste.


Not all costs are financial. Fax is notorious for being an incredibly time-consuming form of communication. That means that time spent fighting a malfunctioning machine or a frozen queue is time taken away from caring for your existing patients, as well as taking on new ones. And we all know that serving fewer patients and risking your quality of care negatively impacts your bottom line.


Fax is considered HIPAA compliant, but it’s also wildly unreliable. Documents that were reportedly faxed can easily go missing and even end up in the wrong hands, potentially compromising the security of public health information and resulting in a costly data breach.

Digital Encounter Delivery Outperforms Traditional Encounter Delivery when Reducing your Reliance on Fax

Cut These Costs with CareTeam

When you join CareTeam, our comprehensive communication platform, one of the first benefits your facility notices is a significant reduction in fax-related costs. Every facility team member and care provider can share encounters, lab results, and more directly through CareTeam, minimizing your reliance on old-school paper processes.

Consider a Georgia-based medical services delivery team that provides 24/7 primary care for patients in a skilled nursing setting. The company joined the CareTeam platform during the summer of 2019, and one of the first things the staff noticed was its substantial fax reduction.

In August, they sent/received 1,822 faxes.
In September, they sent/received 1,327 faxes.
In October, they sent/received 372 faxes.

That’s an 80 percent decrease in fax usage in just two months.

The medical services delivery staff also found CareTeam to be a “big time saver” due to the reduction of steps required to share patient information. Instead of taking six individual steps to send one fax, it takes half as many clicks to share files virtually via CareTeam. Not to mention, the facility significantly reduced its paper costs (and environmental footprint) with the switch as well.

We know we can’t eliminate the LTPAC space’s need for faxes entirely, but we can certainly minimize it. And thanks to CareTeam, we have a process that is both efficient and easy for everyone to adopt today.

Learn more by visiting the CareTeam website today.

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